Japan Database

Technical service report
A service desk report is a document used to describe in detail the work performed by a company to support customers with a specific problem . The goal is to keep a record of the steps taken by the support team to resolve customer queries or problems.

Agents can refer to ...

What are online services for?
Online services serve to facilitate users' access to products, information and tools through digital platforms - that is, without having to be present in a physical location.

Online services span a wide range of categories and are constantly evolving, so it is ...

Customer Service Questions
Knowing what customer service questions to ask in a satisfaction survey can significantly improve your relationship with your customers.

After all, knowing firsthand what consumers expect from your business is valuable information that can become a competitive advantage ...

retail sales analysis
Having information about what is happening in your business is vital to determine what is working and what needs improvement. A retail sales analysis will help you obtain the necessary data to make smart and timely decisions, which will translate into an exponential increase in ...

Difference between B2B and B2C
The way customers make a purchasing decision has changed rapidly, both for B2B (Business to Business) and B2C (Business to Consumer) companies.

Before listing the differences between B2B and B2C sales and customer behaviors for each business model, it is worth ...

What are the sales skills that will lead you to success?
Sales skills are the cornerstone of a successful career. With the right knowledge, you can add value to companies and chart your path to your dream job.

That's why it's important to identify what you need to know to stand out in the market ...

In today's business world, Artificial Intelligence (AI) has become a key tool to boost business growth and efficiency , ranging from optimization of operational processes to improvements in customer experience.

Although AI has been around for a few decades, its presence is becoming more prominent ...

Types of clients and their characteristics
Understanding customer types and characteristics is essential to designing an attraction, nurturing and retention strategy that meets their needs at every stage of their journey.

However, many companies are unaware of the behavioral archetypes that can be ...

What is customer service and why is it essential? If you think it is simply about selling products and answering customer queries, you are wrong. This concept encompasses much more than that.

Customer service involves providing guidance and support to consumers at every stage of their experience ...

geographic segmentation
To implement effective strategies and campaigns, you need to know your customers: who they are, what they need, and how you can help them. However, knowing where your customers are is more important than you might think. This is where geographic market segmentation can help ...