When we talk about ICTs (Information and Communication Technologies), we immediately think of solutions that generate cost savings, right? After all, in this era of Digital Transformation, we have learned to be more productive through a leaner budget. All of this, thanks to unified communication platforms .
However, in a context where many technologies are intertwined, with dynamic and continuous changes, entrepreneurs can often find themselves confused about where to invest. And that is why, in this post, we would like to explore two concepts that can help in decision-making.
Follow us in this reading and understand the difference between VoIP and unified communication platforms !
Content
What is Voip?
How does it work?
What are unified communications platforms?
What is Voip?
At first, VoIP was presented as a unique solution to reduce high telephony costs . After all, the technology allows calls to be made and received via an internet connection.
How does it work?
Through different platforms, people began to obtain the immediate benefits of technology. It was as simple as that, with a solution that took one of the first steps towards the consolidation of ICTs in the corporate scenario — and the real benefits of its implementation, such as:
accessibility to use technology;
low costs (implementation, maintenance and use);
mobility for companies.
Therefore, it is safe to say that VoIP has arrived with a series of innovations for the corporate world, thus highlighting the importance of ICTs for the market.
However, with this, we also evaluate the next step in this technological evolution.
Read also: WHY INSTALL NETWORK MONITORING IN YOUR COMPANY?
What are unified communications platforms?
Based on the VoIP characteristics listed above, the market was faced with a range of possibilities to expand the technological advent.
To this end, unified communication platforms have been cpa mailing list consolidated . In short, they are the next step in this ascendancy, aiming for greater productivity, mobility and versatility to interact with suppliers, partners, prospects and consumers.
What does this mean? That we no longer only have phones (mobile and via the internet) and e-mails to communicate. We also have:
instant messaging;
social media;
videoconferences .
Among other solutions that add versatility and a broader scope of action for companies. However, this may initially generate concern due to the fact that communication channels would create quite a challenge to manage.
And that’s where unified communication platforms come in. They integrate data and facilitate information management in a single interface.
As a result, in a single application, your company's professionals can access incoming and outgoing instant messages, respond to emails and even hold a video conference in the same solution and with all the dynamism of the Digital Transformation that we are witnessing.
You can get an idea of the benefits, right? Let’s check out some of them with us:
your IT team can now easily manage this huge volume of data generated in one place;
your company gains in mobility and production considering that the communication tools are integrated into a single product;
unified communication platforms generate less operational costs and efforts;
Data is also better secured, as unified communication platforms have backup systems that provide many conveniences to users.
Do you understand how this type of technology is a true advancement in the achievements that VoIP initially established?
Are you looking for solutions to boost your business and create competitive advantages in your industry? Contact our consultants and find out how Algar Telecom has established itself as a reference through the strategic use of unified communication platforms!