The Benefits of a Verification Chatbot

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Verification chatbots provide businesses and customers with a secure, autonomous service.

Customers can share private information without human intervention. Many people prefer this and provide more honest answers to a chatbot.

Customers can securely update their contact details.

Businesses can quickly identify customers, saving time for customer service agents.

Use Case: Coca-Cola Verification Chatbot
Coca-Cola ran a global contest where customers could scan QR codes on products to enter a prize draw. Due to different regulations across the game’s many territories, Coca-Cola needed to ensure compliance and used a chatbot to verify that players were eligible. The chatbot helped address three challenges: instant feedback, authentication, and combating game abuse.



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Having no barriers is key to large-scale engagement. That’s why Coca-Cola wanted to keep the rules simple but enforceable. Our WhatsApp chatbot ensured that the game remained enjoyable while controlling potential abuse. The goal was to verify the age of participants and ensure that they couldn’t circumvent the rules. As a result, it was not possible to enter random codes or use the same winning codes on multiple devices.

3. AI Chatbot for Customer Services
Automating responses to customer service questions allows your team to use their time more efficiently to provide your customers with a better and consistent experience. The chatbot used by a customer service can automatically respond to different queries and even use connected databases to find the answer to more complex questions. With the right data, the chatbot can be very accurate and provide personalized answers. It can tailor responses based on known customer data and make recommendations based on their preferences.



scripted-chatbot-message-rich-mediaAdditionally, AI-powered chatbots combine machine learning and natural language processing (NLP) to respond based on context, not just keywords. This means your chatbot can infer the intent of responses, making it seem like the customer is talking to a human and providing exceptional customer service.

Data analytics helps you better understand your customers, which allows you to continuously optimize the chatbot. Many businesses start their automation journey with certain ideas in mind. But once the system is in place, data shows that customers are actually asking completely different questions. This information helps optimize not only the chatbot, but also the work of the agents.

The Benefits of a Chatbot for Customer Services
If implemented correctly, a chatbot used in customer service can save you a lot of time and money. The most important benefits are:

24/7 support for your customers, with no waiting time.

Faster problem solving – even if transferred, agents will already have more data at their disposal.

Use Case: The Chatbot for DHL Parcel Benelux Customer Service
DHL Parcel Benelux uses our Conversational AI Cloud solution to provide parcel delivery updates to senders and recipients, for businesses and consumers. DHL’s solution is connected to all databases in real time to provide the best personalized response to the customer.



DHL use case logoThe AI-powered chatbot can intelligently deduce the intent president email lists of customers’ qustomers to a live chat with a human agent if needed. The Tracy chatbot shows the importance of a balance between personal contact and automation.

A chatbot provides support, it can an