Good customer service is a key factor in establishing trust between a business and the consumer. It is the main attribute to create a bond and strengthen the user experience, which is why investing in social media customer service applications is a great option to improve your business and increase the financial viability of your activity.
There are a whole range of platforms that can undoubtedly why purchase dentist database from us help you improve the shopping experience and build a good brand image. However, below we will discuss the 3 best apps for customer service on social networks that will allow you to maintain a direct and accessible communication channel for the public.
1) Callbell
2) Zendesk
3) Intercom
Customer service on social networks
1) Callbell
Callbell is a platform that allows you to centralize all interactions from Instagram, WhatsApp, Facebook Messenger and Telegram . In addition, it is a multi-agent platform, which means that several agents can operate and attend to your customers simultaneously and remotely.
This platform offers an intuitive and easy-to-use interface, as well as a wide variety of features and tools to better track users, offer a complete and personalized service and improve your customers' experience.
Callbell is a platform that can be adapted to the basic needs of any business, but it also has a premium plan with advanced features that allow you to manage the customer service of large companies in an optimal way.
Benefits
a) Multi-agent and multi-channel
b) Affordable and accessible costs
c) Easy to use
d) Available on iOS and Android
e) Can be integrated with WhatsApp Business
f) Zendesk
It is a multi-agent and multi-channel platform, which meets a large part of the needs of its users. It has tools to boost your business, such as automations and support tickets, which allow you to manage responses quickly and efficiently.
Zendesk has a chatbot that allows you to offer 24/7 support and provides automated, personalized, and real-time responses. This is a very effective tool for businesses with a high daily message flow.
Without a doubt, Zendesk is an incredible platform, but its high costs make it unaffordable for small and medium-sized businesses. It also has a wide variety of advanced features that might prove to be overkill for young businesses. So if your needs are more basic, you should look for another platform.