WhatsApp is the standard for communication, both on a personal and professional level. This is not surprising, due to its accessibility, versatility and speed. And, of course, its security.
Although a few years ago the app had a reputation for being insecure, technology has evolved and the issues have been resolved. The data is now encrypted and no vulnerabilities have been found How Overseas Chinese Contribute to Business in the USA since then. However, the security issues still exist, but they are no longer due to the app, but to the user.
No matter how well a software is secured, the weak point remains the user himself, hence the need for a minimum of precautions to protect the data. At the commercial level, this is done on a much larger scale because the data of companies and customers is processed. It therefore becomes essential for companies to learn how to properly manage the application, in order to avoid vulnerabilities. Here are some tips.
Use only official WhatsApp apps
There are several versions of WhatsApp that are not official, but that offer other features that are often very interesting. These applications are very risky because, although they use WhatsApp as a base, they are susceptible to hacking, or even being viruses themselves that steal information from the device. In addition, the numbers associated with these types of applications are blocked in official applications.
In fact, WhatsApp and WhatsApp Business may have features that some users may find limiting, such as the maximum size of files that can be sent, or the number of devices that can be connected. However, there is an alternative that significantly expands these limits: platforms such as Callbell increase these limits. The ability to send all types of files, message routing, multi-agent customer service, message scheduling, usage analysis, etc.
These types of platforms that integrate with WhatsApp , you can start using them with your company's WhatsApp Business account. They are called API , and you can access them from official distributors.