The most important mission of inside sales is to develop potential customers (leads). The role of inside sales is to develop leads acquired through marketing activities such as advertising and exhibitions into fans of the company's products and services, and to increase their willingness to purchase or use the products and services. Once the leads have been successfully developed into fans, they are handed over to sales negotiations and closing the deal.
Another major feature is that you can approach leads nationwide from the comfort of your own office, allowing you armenia phone number resource to approach more people than with traditional sales methods. Inside sales involves communicating with customers over the long term.
The customer information and sales history collected during this process is useful not only to the sales department but also to marketing and customer service representatives.
The difference between inside sales and field sales
While inside sales is an in-house sales method, field sales is an outside sales method that involves visiting clients and making proposals to promising leads.
In field sales, one salesperson is responsible for everything from obtaining appointments to negotiating sales, taking orders, and after-sales follow-up. Therefore, the focus is on leads with a high probability of receiving orders, and responses to leads with potential needs tend to be overlooked.