DigitalCX uses intelligent FAQs based on the page or context. This means that they adapt to the person in front of them and their goals. It recognizes the customer journey and provides relevant FAQs to help them reach their goals faster.
It's simple: DigitalCX can answer thousands of questions per minute, while a dedicated live chat team can handle a few hundred interactions per day. In addition, DigitalCX filters out the simplest questions, freeing up customer service to focus on the more complex issues.
Furthermore, if you only offer live chat, what can customers thailand telegram number database do when the service is not available? Leaving it up to them to act on it will lead to a poor experience. On the other hand, proactively offering help before this stage will reduce the workload of live chat agents and provide information to customers 24/7.
Live Chat and DigitalCX Combined
How to choose between different messaging channels
There are a plethora of messaging apps and mobile communication channels available globally. There are a variety of apps, the number of native applications is growing, and standard SMS is still widely used. So how do you choose which channel to invest your resources in?
Why use a different solution than live chat?
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