IT Channel News: How did the idea for creating the product come about?

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IT Channel News: Does your product function as a separate system or can it be integrated into other ready-made IT solutions?

S. Shch.: Our system can be used in any way. It can work as a standalone solution, but it is also possible to add Gen.AI to your existing system to enhance its functionality and add more intelligence. For example, we can integrate with a request system or ITSM, adding the full range of product capabilities - from deep analysis of requests, including attached files, to classification, generating prompts for operators and automatic responses to users.

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Or another of our favorite scenarios is embedding uk telegram database Gen.AI into an existing chatbot to add more flexibility, intelligence, and the ability to respond dynamically, not in a “dry” scripted way, depending on what the person wants. We can also teach it to understand and recognize various emotions and respond with emoticons.



S. Shch.: For each project, the indicators will, of course, be individual. But based on our experience and cases, we can predict the following statistics: the work time of call center or technical support operators is reduced by 5 times, the accuracy of determining the parameters of the request increases to 99%, and 87% of requests are resolved without human intervention.