One of the great benefits of the online customer service system is that it can easily achieve smooth handovers between clinic staff, thereby reducing the burden of internal operations and allowing more time and effort to be devoted to on-site customer service! For example, when chatting one-on-one with customers through the LINE official account, all content during the process can be completely saved, allowing new staff to quickly understand their status by browsing past medical treatment and conversation records; secondly LINE's chat room also includes customer service notepads and handover tags , which allow clinics to record customer needs individually, thereby facilitating handovers by counter staff and providing a personalized service experience based on tag attributes.
Benefit 3: Reduce labor costs
Every clinic has closing hours. In addition to answering phone calls, the counter also needs to spend a lot of effort to deal with on-site conditions. After a busy day of handling affairs, it is inevitable that there will be azerbaijan mobile phone number list fatigue and mistakes, but if it is left to the line Contact customer service and these problems will be solved! Because online customer service can set dialogue situations through the background to achieve automated responses, it can respond to customers in a high-efficiency state at any time. More importantly, online customer service can also serve multiple customers at the same time, and will not only serve customers at one time. Being able to answer a phone call will naturally significantly reduce labor costs, effectively increase the appointment rate and maintain the quality of medical services.
Benefit 4: Improve customer trust and stickiness
Word-of-mouth is a very important part of clinic management. Usually, before choosing a clinic, everyone will check the reviews on social platforms and Google merchants. If you observe carefully, you will find that some clinics that use manual customer service have such negative reviews. Comments: "Although the doctor is very kind, the receptionist's attitude is very bad." "The receptionist seems to be a new employee and doesn't know much about many things." "The phone line is always busy and cannot be dialed. It makes people feel very uncomfortable. "Okay." The key reasons for these problems may include that the counter staff are inexperienced, are dealing with other clinic affairs at hand, or are too busy to answer phone calls.