Imagine this scenario: you have a company, you start selling and consequently, you start getting more clients.
However, while it is great to have a lot of buyers, if there is no good customer management , this can become a problem for you.
You may be wondering: How to efficiently manage a large number of clients? How to plan a successful strategy without wasting opportunities?
In this article you will find the answers.
Summary
Customer management is essential in a competitive market, allowing the retention of existing customers, as it is considerably more expensive to attract new customers than to retain current ones.
Effective customer telephone number identifier philippines management brings benefits such as precise segmentation, personalized attention and increased sales, in addition to generating loyalty, improving reputation and strengthening customer trust.
Avoiding mistakes such as not knowing your customers thoroughly, not maintaining relational communication, not following up fully on sales, not being available, and not solving problems effectively are crucial to successful customer management.
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In this article you will learn:
What is customer management?
Benefits of customer management
3 steps to efficient customer management
Types of customer management
5 mistakes in customer management that you should not make
Manage and track customers with the help of Zendesk
What is customer management?
Competition between companies offering the same type of product and service is increasingly greater. In addition to aspects such as product quality and price, other variables have been added that influence the purchasing decision.
In fact, the rapid move toward online engagement has transformed customer expectations about service interactions, and 75 % of customers will purchase more from a business that offers good CX .
How can you make a difference?