Knowing what customer service questions to ask in a satisfaction survey can significantly improve your relationship with your customers.
After all, knowing firsthand what consumers expect from your business is valuable information that can become a competitive advantage .
In fact, Zendesk’s CX Trends 2023 report revealed that 81% of business leaders say customer experience and support are growing priorities for the coming year.
If you also want to learn taiwan email list the best questions to evaluate customer service , we’ve got you covered. Read on to find inspiration for your questionnaires!
What are customer service questions for?
Customer service questions fall into the area focused on problem resolution, and are used to evaluate complaint handling and technical support .
So, your questionnaire should ask about the channels used to get support, the skills of the agents, and the quality of the experience. Here are some examples of customer service questions to include.
1. Which of the following channels do you use to receive help?
When answering customer service questions, it is essential to identify the communication channels that customers use when they need help.
Email, phone, social media, WhatsApp Business , messaging apps , and Answer Bot are just a few of the options. When asking this question, include all the options you currently offer.
Did you know that you can integrate your communication channels so that your customers never have to repeat themselves? Read: Omnichannel: What is it and why will it benefit your company?
2. Were you received in a friendly manner?