1. Create an effective onboarding experience
Posted: Sun Feb 02, 2025 6:16 am
First impressions matter, and a smooth onboarding process sets the tone for your entire customer relationship. Gartner research shows that three out of five software buyers have recently experienced regret after purchasing software. Issues such as hidden costs, slow implementation, and poor expectations management were the most common complaints among respondents. Nearly a quarter (24%) of regretful buyers have cancelled their contract, and a third (33%) have replaced the software.
To avoid getting off on the wrong foot, invest in a romania mobile database well-designed onboarding program that smoothly guides customers from purchase to value realization. Consider personalized training, dedicated support resources, and clear communication to ensure they get the most out of your product or service.
2. Identify warning signs of churn and contraction
Proactively identifying warning signs of churn and customer decline in high-risk accounts can help you take preventative measures to retain customers. According to Gartner, software buyers are more likely to regret when they:
To avoid getting off on the wrong foot, invest in a romania mobile database well-designed onboarding program that smoothly guides customers from purchase to value realization. Consider personalized training, dedicated support resources, and clear communication to ensure they get the most out of your product or service.
2. Identify warning signs of churn and contraction
Proactively identifying warning signs of churn and customer decline in high-risk accounts can help you take preventative measures to retain customers. According to Gartner, software buyers are more likely to regret when they: