he Problem Has Been Managed Etc It Is The . First Time We Receive This Complaint The Normal Thing Is That In Most Cases The . Clients Problems Are The Same Or Very Similar But Even If This Is Not The . Case And The Agent Encounters A Specific Complaint For The First Time This Should Not . Be Used As An Argument To Justify The Situation Listening Is The First Time Someone . Complains About This Can Be Annoying To Our Interlocutor Because It Makes Him Understand That .
He Is Very Thinskinned And That He architect data Is Exaggerating And It Is Not Going To . Prevent Us From Facing The Problem Since Our Job Is To Provide Solutions And The . Client Does Not Care In The Least If Someone Has Been Through The Same Thing . As Him Call Tomorrow So That We Can Solve It For You Mariano Jos De . Larra Already Said It In His Famous Article Come Back Tomorrow We May Be Tempted . Not To Immediately Face The Problem And To Ask Them To Wait Or To Call .
Us Another Time To Pass The Hot Potato To Another Colleague Or Even To Gain . Time In Order To Prepare An Ideal Response However This Answer Shows Disinterest And Little . Professionalism And Of Course It Is Frowned Upon By Customers Because For Them A Good . Experience Is Being Able To See How Their Problems Are Solved Quickly And Easily So . A Telemarketing Agent Must Be Brave And Decisive To Deal In Real Time With All . Kinds Of Situations That Is Our Companys Policy Using This Phrase Can Be The Beginning .