Expand your listening space.
Posted: Mon Jan 06, 2025 9:51 am
Giving customers a way to share their feedback makes them a part of the company’s growth. In addition to relying on customer service to solve their problems, companies should continually solicit customer feedback so they can more accurately measure customer satisfaction (e.g., through surveys) and improve the overall experience.
3) Adopt the most suitable technologies
Customer lifetime value can be difficult to calculate, understand and use if australia whatsapp resource the reality you want to evaluate is particularly complex and if you do not have appropriate data storage and monitoring systems. An ERP (Enterprise Resource Planning) or CRM (Customer Relationship Management) system , equipped with automated dashboards that simultaneously track many KPIs , can make the information described by the metrics easily available and immediately actionable. Technology can now automate processes and monitor and centralize much of the company data: from basic tools such as email, spreadsheets and contact databases to more advanced software platforms and suites, which centrally manage enormous amounts of information and enable a wide range of different functions.
Equipping yourself with the right technologies is the only way to exploit the potential of highly informative metrics such as customer lifetime value. The point is not to limit yourself to measurement but to choose the most effective tools to enhance what emerges from the metrics. From this point of view, developing a personalized communications system that invests meaning in every possible touchpoint is the most effective way to increase customer lifetime value .
Doxee 's interactive experience products allow the valorization of all moments of contact: they are able to extract the hidden value in customer data to create highly personalized and interactive content!
3) Adopt the most suitable technologies
Customer lifetime value can be difficult to calculate, understand and use if australia whatsapp resource the reality you want to evaluate is particularly complex and if you do not have appropriate data storage and monitoring systems. An ERP (Enterprise Resource Planning) or CRM (Customer Relationship Management) system , equipped with automated dashboards that simultaneously track many KPIs , can make the information described by the metrics easily available and immediately actionable. Technology can now automate processes and monitor and centralize much of the company data: from basic tools such as email, spreadsheets and contact databases to more advanced software platforms and suites, which centrally manage enormous amounts of information and enable a wide range of different functions.
Equipping yourself with the right technologies is the only way to exploit the potential of highly informative metrics such as customer lifetime value. The point is not to limit yourself to measurement but to choose the most effective tools to enhance what emerges from the metrics. From this point of view, developing a personalized communications system that invests meaning in every possible touchpoint is the most effective way to increase customer lifetime value .
Doxee 's interactive experience products allow the valorization of all moments of contact: they are able to extract the hidden value in customer data to create highly personalized and interactive content!