A crisis can occur at any time in a company, regardless of its size. It may be a product with problems, as was the case, for example, for Pepsi with the presence of a syringe in a can. It is then essential to know how to manage this crisis in order to react in the best way and continue. These actions are called performance management.
The definition of performance management is simple and complex at the same time. To simplify, it is about the different processes that a company will put in place to manage a crisis. Performance management is made up of different processes (but also tools and indicators) that make up a detailed system of solutions.
The system will belize phone data be based on development models (or Performance Models), previously set up by the company according to the desired objectives and the different action plans put in place to achieve them.
It is true that these models allow to have a very precise overview of the company. It is thus possible to learn more about the functioning of the latter, but also about its relations with suppliers and customers. It is also a way to know the image of the company with the public as well as the economic state of the company in question.
With this data, it is indeed much simpler to manage a crisis.
Performance management is based on the company's strategy. And it depends on each company. For some, the acceptable strategy will be to more or less achieve the objectives. For others, it will be to always be above these objectives. Some companies add, in addition, other criteria such as CSR criteria or the psychological health of employees.
To transform these tools into effective processes for managing a crisis, it is essential that all participants within the company agree on the very notion of performance management at work. It is indeed a concept that concerns the company, the different departments and services, but also the teams and each employee.