Commercial benefits:
Enhanced customer brazil whatsapp number list satisfaction and loyalty
Identification of gaps in the customer experience
Improved conversion rates
More effective allocation of marketing resources
Better alignment of marketing efforts with customer needs
To acquire this skill, study customer behavior and psychology. Learn to use journey mapping tools and techniques. Practice creating customer personas and mapping their journeys for different types of businesses.
Beginners should start by mapping their own experiences as customers. Then, interview friends or family about their experiences with various brands to gain different perspectives.