One concern many companies have about the big switch to VoIP telephones is the VoIP quality of the new phones. Some of us have heard stories about voice echo, time lags, dropped calls and general poor quality voice reproduction.
However these stories are anecdotal. Some have persisted since the very early days of VoIP when there were fewer available routes and bandwidth was more restricted. Others are due to specific setup problems that do not affect the majority of customers and which can soon be corrected.
If you’re experiencing problems with your new VoIP phones, here are some things to consider before despairing of your new technology prematurely.
VoIP adds to belgium telegram the burden placed upon your broadband connection. If you are too close to your throughput limits it can cause a whole range of sound aberrations on VoIP phones. Before you rush out and buy more bandwidth, however, check that it is the solution that you need. Do you experience the same problems when nothing else is using your connection?
If broadband is the bottleneck, it is relatively inexpensive to get it increased. In a multi-office business, you might consider giving your different offices their own broadband accounts and independent routers. That brings other advantages too: for example if a technical issue affects one of your connections, the other guarantees you’ll be able to keep going until it’s fixed.
Another thing you should check is whether you are actually getting the bandwidth your broadband provider promised you in the first place. Surveys show that the majority of ISPs simply don’t deliver on their promised speeds at peak hours. Complaining is free.
Stagger your load during peak hours
An alternative to increasing your broadband costs is to use it more carefully. If they’re watching Youtube in the office next door you may not have to look further for the cause of your voice quality problems, but a more subtle way of squandering bandwidth is to rely too heavily on Cloud resources.