UCaaS is most suitable for high-level corporations
Posted: Sun Jan 19, 2025 5:03 am
With Mcdonald’s, Farmers Insurance, and Regus among its customer base, 8×8 UCaaS is an eight-time Leader of the Gartner Magic Quadrant of top UCaaS providers. It offers a range of communication channel options and opportunities for collaboration through voice, telephony, audio and video conferencing, SMS, chat, and messaging.
The platform is provided in four distinct service tiers, dubbed the 8×8 X Series. The series starts with the 8×8 Express option, which includes basic features like secure japan telegram HD audio, call handling, auto-attendant (electronic receptionist), voicemail, team messaging, video meetings, and screen sharing. Integrations are provided for Google Workspace and Microsoft 365.
Each service tier offers additional functionality for enterprise users, with improving levels of administration, number of available calling minutes, and options to call different countries. Prices range from $15 per user per month to $115/user per month.
8×8 that require 24/7 omni-channel communication, such as federal government agencies, medical professionals, and retailers. Notably, the 8×8 X Series is fully compliant with HIPAA (the regulatory data framework for the healthcare industry) and GDPR data privacy standards.
2. Dialpad
Dialpad
Counting Uber, HubSpot, and Motorola among its clients, Dialpad is a Bring Your Own Device (BYOD) UCaaS provider that connects teams through voice calls, web conferences, online meetings, chat, and messaging tools. Dialpad’s Voice Intelligence features use natural language processing (NLP) and voice recognition to improve real-time customer service.
The basic Standard tier offers unlimited calling across the US and Canada, with international calling to over 50 countries, in addition to integration with Google Workspace and Microsoft 365. Subscribers to the Pro tier get real-time call transcriptions, more advanced analytics, and integrations with a wider range of platforms, including SalesForce, Zendesk, Slack, and Hubspot.
The platform is provided in four distinct service tiers, dubbed the 8×8 X Series. The series starts with the 8×8 Express option, which includes basic features like secure japan telegram HD audio, call handling, auto-attendant (electronic receptionist), voicemail, team messaging, video meetings, and screen sharing. Integrations are provided for Google Workspace and Microsoft 365.
Each service tier offers additional functionality for enterprise users, with improving levels of administration, number of available calling minutes, and options to call different countries. Prices range from $15 per user per month to $115/user per month.
8×8 that require 24/7 omni-channel communication, such as federal government agencies, medical professionals, and retailers. Notably, the 8×8 X Series is fully compliant with HIPAA (the regulatory data framework for the healthcare industry) and GDPR data privacy standards.
2. Dialpad
Dialpad
Counting Uber, HubSpot, and Motorola among its clients, Dialpad is a Bring Your Own Device (BYOD) UCaaS provider that connects teams through voice calls, web conferences, online meetings, chat, and messaging tools. Dialpad’s Voice Intelligence features use natural language processing (NLP) and voice recognition to improve real-time customer service.
The basic Standard tier offers unlimited calling across the US and Canada, with international calling to over 50 countries, in addition to integration with Google Workspace and Microsoft 365. Subscribers to the Pro tier get real-time call transcriptions, more advanced analytics, and integrations with a wider range of platforms, including SalesForce, Zendesk, Slack, and Hubspot.