WhatsApp chat also allows an exchange of images

[muniyaakter]

WhatsApp: a recent tool that allows a very fast exchange of information, making the customer understand that your company is serious, present and proactive.
, videos and audio that can help the customer and the customer care operator even more: the customer can explain himself better > the user can understand the needs better > helps the customer more > satisfied customer. If you want to use this tool for your marketing Spoki is definitely the best solution, if you want to learn more we have written the detailed review here .

The cons of WhatsApp chat is that you will definitely have to nepal business email list expect customers to text you 24/7 but you can manage this situation by using a phone number exclusively for customer care, or for work, and set up an automatic message in case the customer texts but you can't respond at that time.

By doing this you will be able to organize dedicated hours for customer care, but the customer will still perceive professionalism and courtesy.

Chatbot and Live Chat: in both cases, these are real-time chats that the customer can start directly from the e-commerce site or from the app, if they have one.
But what is the difference?

Live Chat is an instant messaging service that is more similar to a phone call, in that support is provided by a dedicated operator who is therefore able to help the customer with (hopefully) any request they may have.

Many companies, in case the live chat operator is overwhelmed, also provide an instant message that allows the customer to send a support request and be contacted, even by phone, when the operator is available.