Of the 16 major banks that were mentioned in the
Posted: Mon Jan 20, 2025 6:09 am
nsists the Bank of Russia.
Banks suspend access to electronic means of payment for citizens whose data is in the Central Bank's database. This includes, for example, the use of payment cards and online banking, the Central Bank explained. When excluding information from the database, the bank is obliged to "immediately restore the client's access to its products and notify him of this."
What the banks say
complaints, only two responded oman whatsapp resource to Forbes' request in essence. "We do not see a surge in requests. If there are isolated cases of inclusion in such lists, we deal with them individually and always meet the clients halfway. The decision on each situation is made not only on the bank's side, but also on the side of the Central Bank," says Yevgeny Vinokurov, head of the cyber fraud prevention department at Alfa Bank.
A representative of T-Bank, on the contrary, noted "an increase in the number of complaints about unjustified inclusion in the FinCERT database." "Together with the Central Bank, we are working to update this database," he added.
A source in the banking market, in a conversation with Forbes, acknowledged the problems with the testing of the new amendments. According to him, the timeframes for reviewing client requests are currently delayed, and banks do not act proactively in working with them. "The problem can be solved by consolidating the efforts of businesses and the Central Bank. Firstly, the Central Bank should regularly clean up such lists, at least by the statute of limitations. Secondly, it is necessary to speed up the procedure for dispute review, especially on the part of the recipient banks, whose clients added a specific person to this list," the Forbes source believes.
What to do for those who are blocked
Bank clients have no levers to instantly unblock their accounts and cards. According to the law, the Central Bank considers requests from individuals to be excluded from the list within 15 days. "If the client has applied to their bank, the regulator's decision will be sent there. The credit institution is obliged to inform the client of the Central Bank's response no later than the next business day," the regulator's press service notes. At the same time, the Central Bank points out that banks can independently, without the client's participation, send a reasoned application to the Bank of Russia to exclude information about the client from the database: banks can do this if they have reason to believe that including information about the client in the database is unjustified.
If the Central Bank refuses to unblock, the regulator itself and all lawyers interviewed by Forbes advise Russians to go to court. "Even after exclusion from the register, information about inclusion can have a negative impact on relationships with banks," warns Ilya Rusyaev, managing partner of Rusyaev and Partners. There are currently no mechanisms for restoring financial reputation other than exclusion from the list, so a person will have to explain their situation to banks.
Banks suspend access to electronic means of payment for citizens whose data is in the Central Bank's database. This includes, for example, the use of payment cards and online banking, the Central Bank explained. When excluding information from the database, the bank is obliged to "immediately restore the client's access to its products and notify him of this."
What the banks say
complaints, only two responded oman whatsapp resource to Forbes' request in essence. "We do not see a surge in requests. If there are isolated cases of inclusion in such lists, we deal with them individually and always meet the clients halfway. The decision on each situation is made not only on the bank's side, but also on the side of the Central Bank," says Yevgeny Vinokurov, head of the cyber fraud prevention department at Alfa Bank.
A representative of T-Bank, on the contrary, noted "an increase in the number of complaints about unjustified inclusion in the FinCERT database." "Together with the Central Bank, we are working to update this database," he added.
A source in the banking market, in a conversation with Forbes, acknowledged the problems with the testing of the new amendments. According to him, the timeframes for reviewing client requests are currently delayed, and banks do not act proactively in working with them. "The problem can be solved by consolidating the efforts of businesses and the Central Bank. Firstly, the Central Bank should regularly clean up such lists, at least by the statute of limitations. Secondly, it is necessary to speed up the procedure for dispute review, especially on the part of the recipient banks, whose clients added a specific person to this list," the Forbes source believes.
What to do for those who are blocked
Bank clients have no levers to instantly unblock their accounts and cards. According to the law, the Central Bank considers requests from individuals to be excluded from the list within 15 days. "If the client has applied to their bank, the regulator's decision will be sent there. The credit institution is obliged to inform the client of the Central Bank's response no later than the next business day," the regulator's press service notes. At the same time, the Central Bank points out that banks can independently, without the client's participation, send a reasoned application to the Bank of Russia to exclude information about the client from the database: banks can do this if they have reason to believe that including information about the client in the database is unjustified.
If the Central Bank refuses to unblock, the regulator itself and all lawyers interviewed by Forbes advise Russians to go to court. "Even after exclusion from the register, information about inclusion can have a negative impact on relationships with banks," warns Ilya Rusyaev, managing partner of Rusyaev and Partners. There are currently no mechanisms for restoring financial reputation other than exclusion from the list, so a person will have to explain their situation to banks.