Use these tagging strategies individually or in combination to streamline customer service response and reporting efforts. By proactively tagging inbound messages and Cases, your team can provide excellent east timor business email list customer service no matter how many messages you receive this holiday season.
An impressive 81% of marketers say AI has already had a positive impact on their work, according to the Index. And it’s undoubtedly front-of-mind for teams wanting to ensure customer service efficiency this holiday season. When you can’t get an extra headcount to lessen the burden on your team, there are ways you can use AI as an assistant during busy seasons.
Here are two stand-out areas where automation and AI customer service tools can make a difference:
Faster responses
While consumers still feel torn on how brands should use AI, most agree on one use case: using AI to improve customer service. A Q1 2024 Pulse Survey found that almost 74% of consumers agree they’re comfortable with brands using AI to deliver faster customer service on social. There will always be customer questions that go beyond your prepped FAQ answers. And fresh responses take time.
Sprout’s Enhance by AI Assist, for example, uses generative AI to improve your responses to social comments and DMs–tailoring replies by length or the tone you want to convey, like friendly or professional to ensure responses align with your brand voice.
Sprout’s history interface displaying a conversation between a coffee company and a customer about seasonal latte flavors, with AI assistance options.
Lean on chatbots
If you’re not already using chatbots to lighten your team’s load, this is your sign to start. And if you are, this is your sign to update them with holiday FAQs like order deadlines and promotional offers to keep responses accurate and reduce wait times as customer inquiries increase.