There is also a preview of what the bot will look like once it's set up.

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The Case Management Solution in india business email list the Sprout Social platform. In the image, you can see a red box highlighting the teams' unassigned cases, which are tagged for AI, product support and product marketing issues.
In addition to our Case Management solution, Sprout also has a Smart Inbox, where all incoming messages from across social channels are visible in one single stream. The inbox also includes other tools that empower your team to resolve issues faster, with AI-enhanced agent replies that make replying fast and easy, tags that allow for efficient sorting and filtering and bulk actions to quickly triage messages.

The Smart Inbox in the Sprout Social platform shows incoming messages and mentions aggregated into a single stream. You can also see which agents are currently working on each reply, which helps prevent collisions.
And, Sprout has rules-based chatbots to help expedite customer service for common scenarios, too. Here’s an example of how automated chatbots can be set up to help automate repetitive conversational tasks (like gathering information), resolve customer issues at a faster rate and provide 24/7 service, even when no agents are available.

Dashboard showing Sprout Social's chatbot building tool with prompts for inputting how the bot will greet network users and how it will respond to their messages.
Personalize the experience
Consumers don’t want to be thought of as one of thousands (or millions) of people who receive the same canned response. They want to be seen as a VIP who deserves an experience that meets their unique needs.

Truly resolving customer issues and personalizing care starts with finding meaningful data. And this requires integrating social with other business intelligence software like your CRM. By having a centralized, 360-degree view of your customers, you’ll increase the quality of service you provide and break down departmental silos.