Sergey Ulyanov, head of the NOTA MODUS. Collection product,

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roup) calls clients of the Cambridge Service management company who have debts for housing and communal services. The bot, acting as a collector, contacts the client by phone, informs or reminds about the debt and specifies the payment date.

The scenario of the smart voice robot also includes providing information on the possibility of paying off the debt in installments and transferring to an operator for consultation. The results of the call are recorded by the bot for further interaction with defaulters.

The choice of the Robovoice platform germany whatsapp number database is due to its affordability for enterprises of any size, functionality, which is combined with the ease of making changes to operating scenarios without the intervention of a vendor or integrator.

named the housing and utilities sector, along with banks, microfinance organizations and collection agencies, as one of the main points of attraction for voice robots: "The demand for using AI is high, which is explained, on the one hand, by the increase in the total debt of the population, and on the other hand, by the desire to increase business efficiency while optimizing costs. Also, among specialists working with voice robots, there is an opinion that debtors are sometimes more willing to interact with a robot than with a person. But objective statistics in this area are still being collected."

Alexander Krushinsky, Director of the Voice Digital Technologies Department at BSS LLC, called debt collection one of the main traditional areas for robotization of outgoing calls, along with telemarketing (selling products and services over the phone). At the same time, according to his assessment, the popularity of telemarketing is steadily declining due to large volumes of spam calls and fraud, while the popularity of automating debt collection processes, on the contrary, is growing. At the same time, Alexander Krushinsky believes that outside the financial sector, the popularity of using AI to automate collection is vanishingly small.

"Setting up monthly notification of clients about debts for housing and communal services using the Robovoice voice bot allowed us to ensure systematic contact with debtors, increase the efficiency of debt collection and reduce operating costs. The cost of a minute of the robot's work is significantly lower than that of a full-time operator or an outsourced call center. In addition, we do not bear the costs of missed calls, and calls that do take place are charged per second," Denis Klimanov, CEO of the Cambridge Service Management Company, commented on the first results of the project.

Robovoice CEO Alexander Pavlov named one of the project’s prerequisites as not only the customer’s desire to reduce costs and increase the efficiency of the debt collection process, but also to reduce the stress load on operators.